Title: Ruby Relay
Author: rubyrelay
Published: <strong>22 april 2026</strong>
Last modified: 16 juni 2026

---

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# Ruby Relay

 Door [rubyrelay](https://profiles.wordpress.org/rubyrelay/)

[Download](https://downloads.wordpress.org/plugin/ruby-relay.1.3.0.zip)

 * [Details](https://nl-be.wordpress.org/plugins/ruby-relay/#description)
 * [Beoordelingen](https://nl-be.wordpress.org/plugins/ruby-relay/#reviews)
 *  [Installatie](https://nl-be.wordpress.org/plugins/ruby-relay/#installation)
 * [Ontwikkeling](https://nl-be.wordpress.org/plugins/ruby-relay/#developers)

 [Ondersteuning](https://wordpress.org/support/plugin/ruby-relay/)

## Beschrijving

Ruby Relay is a hosted live chat service. This plugin loads the Ruby Relay chat 
widget on every public page of your site, including WooCommerce shop, cart, checkout,
and product pages. Configure everything from a standard WordPress settings page 
and the widget appears immediately.

**Features**

 * Zero-code install, configure everything from Settings > Ruby Relay
 * WooCommerce compatible with no extra setup
 * Async widget load so page render is never blocked
 * Nine built-in theme presets, plus per-color overrides for user messages, chat
   background, text, and header
 * Four corner positions
 * Optional custom link inside the chat window
 * Show or hide sender names, open the chat automatically on page load
 * No tracking scripts or analytics beyond the Ruby Relay session needed to deliver
   chat

**How the widget works**

The plugin loads `https://cdn.rubyrelay.com/chat-widget/ruby-relay-widget.min.js`
from Ruby Relay’s CDN and calls `RubyRelayWidget.init()` with the values you save
in Settings > Ruby Relay. No data is sent to Ruby Relay until a site visitor opens
the chat bubble and sends a message.

### External services

This plugin loads a JavaScript bundle from Ruby Relay’s CDN and opens a WebSocket
connection to Ruby Relay’s chat infrastructure when a visitor interacts with the
chat widget.

 * Widget bundle: [https://cdn.rubyrelay.com/chat-widget/ruby-relay-widget.min.js](https://cdn.rubyrelay.com/chat-widget/ruby-relay-widget.min.js)
 * Chat API: [https://api.rubyrelay.com](https://api.rubyrelay.com)
 * Chat WebSocket: `wss://msg.rubyrelay.com`

**Personal data sent to Ruby Relay**

 * Chat messages that site visitors send through the widget, and the page URL where
   the conversation started.
 * When the “Share logged-in user info” setting is enabled (off by default; admins
   must opt in from Settings > Ruby Relay) and a WordPress user is logged in, the
   plugin also sends the visitor’s WordPress user ID and email address to Ruby Relay
   so your support team has context on who is chatting. Nothing is sent for guest
   visitors, and nothing is sent at all until an admin enables the setting.

Ruby Relay’s terms of service: [https://rubyrelay.com/terms-of-service](https://rubyrelay.com/terms-of-service)

Ruby Relay’s privacy policy: [https://rubyrelay.com/privacy](https://rubyrelay.com/privacy)

## Schermafbeeldingen

[⌊The Ruby Relay chat widget rendered on the front-end of a site, with the chat 
panel open and ready for a visitor to start a conversation.⌉⌊The Ruby Relay chat
widget rendered on the front-end of a site, with the chat panel open and ready for
a visitor to start a conversation.⌉[

The Ruby Relay chat widget rendered on the front-end of a site, with the chat panel
open and ready for a visitor to start a conversation.

## Installatie

 1. Upload the `ruby-relay` folder to the `/wp-content/plugins/` directory, or install
    via the Plugins screen in WordPress.
 2. Activate the plugin through the Plugins screen.
 3. Go to Settings > Ruby Relay and paste your API key.
 4. (Optional) Customize position, theme, header title, and welcome message.
 5. Visit your site to confirm the chat bubble appears.

## FAQ

### Do I need a Ruby Relay account?

Yes. Sign up at [https://rubyrelay.com](https://rubyrelay.com) and copy your API
key from the dashboard.

### Does this work with WooCommerce?

Yes. The widget loads on every public page including WooCommerce shop, cart, checkout,
and product pages with no additional configuration.

### Does it slow down my site?

The widget script is loaded asynchronously and weighs about 500 KB. It does not 
block page render or first paint.

### Can I hide the widget on specific pages?

Not through this plugin’s settings yet. If you need conditional loading, use the`
wp_enqueue_scripts` filter to dequeue `ruby-relay-widget` on specific templates.

## Beoordelingen

Er zijn geen beoordelingen voor deze plugin.

## Bijdragers & ontwikkelaars

“Ruby Relay” is open source software. De volgende personen hebben bijgedragen aan
deze plugin.

Bijdragers

 *   [ rubyrelay ](https://profiles.wordpress.org/rubyrelay/)

[Vertaal “Ruby Relay” naar jouw taal.](https://translate.wordpress.org/projects/wp-plugins/ruby-relay)

### Interesse in de ontwikkeling?

[Bekijk de code](https://plugins.trac.wordpress.org/browser/ruby-relay/), haal de
[SVN repository](https://plugins.svn.wordpress.org/ruby-relay/) op, of abonneer 
je op het [ontwikkellog](https://plugins.trac.wordpress.org/log/ruby-relay/) via
[RSS](https://plugins.trac.wordpress.org/log/ruby-relay/?limit=100&mode=stop_on_copy&format=rss).

## Changelog

#### 1.2.0

 * Added “Share logged-in user info” setting. Off by default; when an admin opts
   in from Settings > Ruby Relay, the plugin passes the current WordPress user’s
   ID and email address to Ruby Relay so support agents know who is chatting. Nothing
   is sent for guest visitors.

#### 1.1.0

 * Added eight new settings: show sender names, open on page load, custom link text,
   custom link URL, user message color, chat background color, text color, header
   color.

#### 1.0.0

 * Initial release.

## Meta

 *  Versie **1.3.0**
 *  Laatst bijgewerkt: **1 week geleden**
 *  Actieve installaties: **Minder dan 10**
 *  WordPress versie ** 5.8 of nieuwer **
 *  Getest t/m **6.9.4**
 *  PHP versie ** 7.4 of nieuwer **
 *  Taal
 * [English (US)](https://wordpress.org/plugins/ruby-relay/)
 * Tags
 * [chat](https://nl-be.wordpress.org/plugins/tags/chat/)[chat widget](https://nl-be.wordpress.org/plugins/tags/chat-widget/)
   [customer support](https://nl-be.wordpress.org/plugins/tags/customer-support/)
   [live chat](https://nl-be.wordpress.org/plugins/tags/live-chat/)[woocommerce](https://nl-be.wordpress.org/plugins/tags/woocommerce/)
 *  [Geavanceerde weergave](https://nl-be.wordpress.org/plugins/ruby-relay/advanced/)

## Beoordelingen

Er zijn nog geen beoordelingen ingediend.

[Your review](https://wordpress.org/support/plugin/ruby-relay/reviews/#new-post)

[Bekijk alle beoordelingen](https://wordpress.org/support/plugin/ruby-relay/reviews/)

## Bijdragers

 *   [ rubyrelay ](https://profiles.wordpress.org/rubyrelay/)

## Ondersteuning

Iets te melden? Hulp nodig?

 [Het supportforum bekijken](https://wordpress.org/support/plugin/ruby-relay/)